FAQ for tenants

You can rent an object for anywhere between one month and six months. whereby the start and end of the rental period can be determined individually for each day. If you wish to stay longer, please contact the lessor.

The KURZZEiTmiete search only displays objects that are available in your selected rental period. Due to the minimum rental period of one month, rental periods shorter than 29 nights cannot be selected.

Yes, since the first payment to the lessor is only made after move-in, any form of rental fraud is ruled out. The deposit is held by KURZZEiTmiete for the entire rental period and can only be claimed by the lessor in the event of proven damage.

Yes – and that's exactly why the total costs may appear quite high at first glance. KURZZEiTmiete places great importance on transparency, which is why prices are always stated as total amounts including all fees and charges, as well as costs for electricity, heating, internet (if offered), and final cleaning for the entire rental period. There are therefore no hidden costs in the booking process.

If you request an accommodation without obligation, you should receive an answer by the lessor within 24 hours of your enquiry. If the lessor confirms your rental request, you receive a confirmation notification as well as a request for an online down payment. Your rent is only binding once you have confirmed this final rental request.

Good to know: In special cases, response times of lessors can be extended. In general, both parties are encouraged to keep response times short. You will be notified of any delayed response times on the part of your lessor.

During the first step, the online rental enquiry, your reservation is not binding for either of the two parties. Upon receiving your enquiry, the lessor will usually confirm your rental request within a period of 24 hours. We kindly ask you to confirm your booking after receiving this notification and to settle any required online down payments and deposits. Following this step, the rent is completed and basically binding for both parties.

KURZZEiTmiete draws up the modal rental contract and provides it ready for use - including data on residents, tenants, etc. - once the rental has been finalised. The modal rental contract is signed simply and directly by means of a legally compliant advanced digital signature immediately after the binding confirmation of the rental. 

Binding rental agreements are concluded that offer both parties planning security. In addition, a binding rental contract is obligatory if a visa is required. If a rental has to be cancelled for irrefutable reasons, please contact the lessor directly to find an accommodating solution. We at KURZZEiTmiete are also willing to help you find a solution, but this cannot be guaranteed. The operator fee already paid online is irrecoverable in any case.

The monthly rent will be transferred to KURZZEiTmiete. Credit card (Master or Visa), Google Pay or Apple Pay are available as online payment options for the down payment and/or deposit. If you also wish to make the monthly rental payments by online payment, this is possible in consultation with KURZZEitmiete for a fee of 1% of the transfer amount.

You will find the IBAN and BIC in the footer of the documents sent (total invoice, payment plan), which are also available for download in your tenant account. Furthermore, all bank details are listed in the contact section of the website.

The rental payments are to be made in accordance with the payment plan. This can be viewed after sending a non-binding enquiry - before the final rental agreement is concluded. The down payment and, in the case of short-term rentals, the deposit must be paid online as part of the final confirmation.

A deposit of one month’s rent is paid to KURZZEiTmiete and noted in the payment schedule to ensure maximum payment security for both parties. The deposit has to be transferred directly upon completing your booking, except in case of bookings made less than 7 days before the start of the rental period. In this case, the deposit has to be paid online with your credit card (Master or Visa), via Google Pay or Apple Pay. The deposit will be returned to you within 14 days of moving out of your rental flat, provided that your landlord does not inform us of any unpaid rents or damages to the rental object.

Recommendation for both parties: Make a short video of the state of the rental object upon moving in as well as upon moving out. This makes it easier to settle any disputes afterwards.

If you rent your flat less than 7 days before the start of your rental period, you have to pay the deposit together with your down payment online.

Invoicing is done by KURZZEiTmiete. Upon signing your rental contract, you have to pay a down payment. All subsequent payments usually are monthly partial payments. We draw up a payment schedule for every booking, which you can already access on the reservation detail page in your online account before your final confirmation.

The payment schedule states the due date as well as the reason for transfer for every payment. The purpose for transfer is particularly important to make sure that your payment can be correctly allocated. Another advantage of renting with KURZZEiTmiete: Your first rent payment is only transferred to your lessor once you have actually moved in. This is done to protect you from fake rentals.

A viewing is not necessary: we guarantee that the condition of the apartment matches exactly what is communicated – including photos, videos, description, and furnishings. Additionally, the first payment is only due after move-in, so you can book without risk.

In most cases, a viewing is possible. It can be easily and non-bindingly arranged directly with the lessor via message. In rare cases, it may not be possible. If the apartment is currently rented, the current tenant’s consent is required.

Simply log into your account and use the “Ask the lessor” button on the detail page of the respective rental object. If you are interested in a certain flat, it makes sense to include additional information such as the rental period or number of persons in your request.

Alternatively, you can make a reservation and ask your question during the booking process. This has the advantage that the rental object cannot be booked by other tenants in the meantime.

Go to “Profile – My data and addresses” to find your contact addresses. That’s where you can activate or deactivate the SMS info service.

In keeping with the Austrian registration law, you are obliged to register your place of domicile within three days of moving in. This is also applicable for short-term rentals.

Download registration form

A rental agreement constitutes a binding contract for both parties. However, if it becomes necessary to cancel your rental, please contact us immediately. We will review possible solutions together. Please note that cancellations are generally not free of charge and are subject to the landlord's goodwill.

Regardless of whether the tenant waives the rental, the operator fee (a 20% deposit) will always be charged in full.

Yes, provided that your rental object is available, you can extend your rental period. Lessors also have the opportunity to grant discounts for longer rental periods in advance. If you would like to extend your rental period, you can do so via the respective button in the original reservation in your account.

By the way: You can also extend your rental period for less than the initial minimum rental period of 29 nights.