Please make sure to fill out the Guest Registration Form (required by Austrian Law) that we send you after booking our apartment as otherwise we cannot allow you to check in into the apartment. -As we are using a self check in system, you will be able to check in anytime after 3pm (there are NO late check in fees). You are welcome to request an early check in but this is not guaranteed and we can only confirm shortly before. Please get in touch with us minimum 48 hours in advance! -Tell us upfront how many beds you will need. We usually prepare for 2 people a double bed if applicable and not two double beds etc. -Please refer to the platform you used for the booking for policy on refunds. In case a refund is not applicable and you can not travel because of extenuating circumstances, please contact the platform or your travel insurance for a possible refund! -Please be so kind and follow the Austrian tradition of not wearing any street shoes in the apartment (Just imagine that you might have used a public toilet before. -One set of towels and sheets per person is included. For extra towels and sheets a fee of €10 per person applies. Therefore please contact us in advance, so we can make sure everything is prepared.Please do not take yourself towels or sheets from a drying rack (if there) as we need this for next guests and otherwise need to charge you double (20 Euro per set as additional logistical effort will apply). -We understand that accidents happen. But we do ask that you please let us know when they do. Chances are we can fix them as effortlessly as possible, which also means better chances of having your full security deposit returned too. -If there are any issues in the apartment, please let us know as soon as possible (not only after checkout) and give us a chance to fix it. We will do our best to make your stay perfect! -Please boil ONLY WATER in the water boiler! It is not meant to be used to heat soups/milk/anything other than water! -All items in the kitchen including silverware, pots/pans, spices, flatware, etc. have been counted, and any item removed from premises will be charged to the guest. While we provide a number of necessary amenities (such as bathroom & kitchen amenities), please be aware that any additional items such as extra toilet paper, soaps, spices, foods, or any others will not be provided at request. -NO smoking INSIDE the apartment or in the corridors (fine of €100 applies) -By law, quiet hours are from 10pm - 6 am. Please take care not to be too noisy (no loud music, no screaming or dancing etc.) during these hours! Neighbours are entitled to call the police in such cases - very common in Austria. -(If applicable) no loud talking on the terrace after 10 pm, please be respectful to our neighbors. Complaints from the neighbors can incur a fine of up to €300. -If noise levels cause the police to be called, the guest will be required to forfeit their stay and vacate the property without any refund. -If guests are found to have had a party without host permission which results in extra cleaning, guests will be charged an extra cleaning fee and in the unfortunate event of the disruptions alerting neighbors, GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY and fined up to the extra costs but minimum €150. - If “no pets” has been indicated, please be aware that a fine of €100 applies in addition to cleaning/reparation costs if this is ignored. - If pets are allowed in the apartment, then please notify us if you are bringing a pet. - While we are pet friendly in the apartments that allow it, we ask that you please keep your pet off couches/bed, as these can often be very hard to clean afterwards. If there is an exceptional mess on the couch/bed, a fine of €100 can be applied. - Given extra work by our cleaning staff after check-out, we may have to charge an extra cleaning fee. -in case of exceptional mess in the apartment, we will have to charge an additional cleaning fee for every hour of cleaning needed! -If more people than indicated stay in the apartment past 12am, the reservation will be cancelled with no refund and a fee of 50 Euro per night per extra person will be charged. -There is CCTV (camera system) in the public corridors installed for your and other guests security. -Please take care to not lose the key, and when returning it to the lockbox to scramble the wheels so that no one can open it ! In case of loss we will unfortunately have to charge the guest for replacement keys. Depending on the style of key (normal keys, single key for building/apartment) this can cost anywhere between ?50 and ?500 so PLEASE be careful In case you locked yourself out and need our help we need to charge the time and effort for unlocking the door. In the evenings (6 pm - 9 am) and on weekends surcharge of 100% can apply. Please take care not to lock yourself out of the apartment, and make sure you always have the key with you when leaving the property, we are not always available
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